FAQ

You can place an order for the product you have selected with the required amount on the order registration page. If you did not find the product you are looking for on our website, you can also request it by sending a photo and a brief description of the product and the required amount in the order registration section. We will notify you of the product with the highest quality and the most suitable price as soon as possible.

The shipping method depends on the type, amount, and distance of the product. For example, for relatively short distances, land routes (rail or truck) are recommended, and for long distances, if possible, sea routes are recommended.

The shipping cost depends on the amount, type of packaging, and volume of the ordered product, as well as the distance that needs to be covered. The costs are variable based on the above factors and will be announced to buyers after selecting the product and issuing a proforma invoice.

The time it takes to prepare the product for shipping varies depending on the type and amount of the requested product and the time announced by the manufacturer. If the amount of requested product is high, it will be divided into several parts to be sent according to the announced schedule. If it is an export, necessary permits must be obtained, which increases the time it takes to ship the goods.

In global trade, mutual trust is one of the fundamental principles of commerce. Alpay Company, with its experienced team, declares sincerely that it makes every effort to fulfill its commitments, and in return, it expects its customers (dear traders) to assist us in achieving our goals, which is to create mutual trust by closing contracts with our company and our continuous activities. Full advance payment is the opposite point of cargo account. In this method, buyers must deposit the full amount of the goods into the seller’s account at the beginning so that the process ofordering the goods for production and delivery to the buyer can be initiated.Mutual trust between parties is one of the fundamental principles of globaltrade.

Currently, Iranian banks are subject to international sanctions, so we can refer to several common methods under current circumstances.

1- Cash payment through transfer
2- Contract with exchange offices
3- Contract with international transport companies
4- Transfer of funds through an account in a third country
5- Contract with Iranians residing abroad or authorized foreign currency dealers in the desired country
6- Opening an account in the name of citizens or individuals residing outside the country
7- Direct and in-person buying and selling.